Returns & Exchanges

Return Policy Overview

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange. All returned items must be in new, unused condition with original tags and packaging intact.

Eligibility Requirements

To be eligible for a return:

  • Items must be returned within 30 days of delivery date
  • Products must be in original condition with tags attached
  • Original proof of purchase is required
  • Items must be in original packaging

Non-Returnable Items

The following items cannot be returned:

  • Opened personal care products
  • Customized or personalized items
  • Clearance or final sale merchandise
  • Gift cards
  • Used or damaged products

Return Process

Step 1: Initiate Return

  • Log into your customer account
  • Navigate to “Order History”
  • Select “Return Item” for eligible products
  • Complete the online return request form

Step 2: Prepare Package

  • Include all original items and accessories
  • Repackage securely in original packaging
  • Enclose the completed return form

Step 3: Shipping

  • Use the provided prepaid return label
  • Drop off at any authorized shipping location
  • Retain your tracking number for reference

Exchange Process

For exchanges of size or color:

  • Follow standard return procedure
  • Select “Exchange” as return reason
  • Place a new order for desired item
  • We will expedite processing upon receipt

Refund Information

  • Refunds processed within 5-7 business days after return receipt
  • Original shipping charges are non-refundable
  • Refunds issued to original payment method
  • Allow additional time for bank processing

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us within 48 hours of delivery
  • Provide photos of damage/defect
  • We will arrange prepaid return shipping
  • Receive replacement or full refund

Return Shipping Costs

  • Standard returns: customer responsible for return shipping
  • Damaged/defective items: we cover return shipping
  • Free return shipping on orders over $150

International Returns

Additional considerations for international returns:

  • Customs duties and taxes are non-refundable
  • Return shipping costs are customer’s responsibility
  • Processing may take additional time

Store Credit Option

  • Optional store credit available
  • 10% bonus credit on refund amount
  • No expiration date on store credit
  • Instant issuance upon return processing

Return Status Tracking

Monitor your return status:

  • Log into your customer account
  • Visit “Return Status” page
  • Real-time updates provided
  • Email notifications at each stage

Holiday Return Policy

Extended returns during holiday season:

  • Purchases made November 1 – December 24
  • Eligible for returns until January 31
  • Standard return conditions apply

Special Circumstances

Wrong Item Received

  • Contact us immediately
  • We provide prepaid return label
  • Expedited shipping for correct item

Missing Items

  • Report within 7 days of delivery
  • We investigate with carrier
  • Replacement or refund provided

Quality Concerns

  • Document issues with photos
  • Quality team review process
  • Appropriate resolution provided

Tips for Successful Returns

  • Inspect items immediately upon arrival
  • Save original packaging until certain about keeping
  • Use secure packaging for returns
  • Include all original documentation

Environmental Commitment

  • Sustainable return process
  • Eco-friendly packaging materials
  • Carbon-neutral return shipping
  • Items donated when possible

Need Assistance?

Contact our customer service team for help with returns or exchanges. We’re committed to ensuring your complete satisfaction.

Last updated: September 2023